• Go behind the scenes with the next installment of Hilton’s Behind the Stay series, spotlighting the remarkable team members whose passion and dedication make Hilton the World’s Best Place to Stay.
• Discover how the Hilton Garden Inn Busselton team transforms everyday stays into meaningful experiences through Brighthearted hospitality, genuine local connections and heartfelt service.
• Meet the people who have helped turn this waterfront hotel into a beloved Australian destination where visitors and locals alike discover the heart behind every stay.

Overlooking the turquoise waters of Geographe Bay and the iconic Busselton Jetty, Hilton Garden Inn Busselton boasts one of Western Australia’s most picturesque coastal settings. But while the breathtaking scenery and iconic waterfront location make an amazing first impression, it’s the warmth of the team that guests remember most fondly.

Team members here are united around a commitment to make the hotel more than just a place to stay. Rooted in Hilton Garden Inn’s Brighthearted hospitality service philosophy, which encourages team members to deliver service that is sincere, lighthearted and polished through every interaction, the team has built genuine relationships with guests and the local community alike. The goal is to provide a dose of positivity that makes every stay better and brighter, and as a result, they create guest experiences that are thoughtful, memorable and personalised.

Stepping inside, guests are greeted by warm team members like Assistant Front Office Manager Ntula, who has lived in the Southwest region her entire life and witnessed Busselton’s transformation from a quiet coastal town into a thriving tourism destination. She has also watched the hotel evolve into a gathering place where locals come to enjoy the view, meet friends and experience their hometown from an entirely new perspective. For local Joan, the kindness she experienced during a difficult chapter of her life turned Hilton Garden Inn Busselton into a place of genuine comfort. Today, she’s a familiar face whose regular visits reflect the glowing connections the team has built with visitors and locals alike.

That same spirit shines through when the team comes together for guests, such as welcoming firefighters from the United States who return year after year to support the region during bushfire season and preparing familiar comfort foods to make them feel at home, as well as uniting to save the day for a wedding party in need, working tirelessly to make the seemingly impossible possible. It’s these types of memorable moments that guests never forget, as the team consistently goes beyond delivering great service to create relationships that last long after checkout.

Hotel Manager Des believes these types of moments are a reflection of the close-knit culture the team has built together. As a smaller hotel, team members readily jump in to support one another, creating a strong sense of trust and teamwork that naturally extends to the guest experience.

Together, these standout Hilton Garden Inn Busselton team members help define what it means to deliver Brighthearted hospitality and their everyday actions help shape Hilton’s vision of becoming the World’s Best Place to Stay. Here, guests arrive expecting beautiful views, but they leave reminiscing about the people who made their stay truly unforgettable.

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